Hills of Woodford has been awarded the Retailer of the Year award at the national Auto Trader Retailer Awards 2021.
Based in Essex, Hills of Woodford has beaten competition from over 13,000 UK automotive retailers to receive the Retailer of the Year award at the 14th annual Auto Trader Retailer Awards.
The Retailer of the Year award is the highest accolade a retailer can win at the Auto Trader Retailer Awards. It is awarded to those who demonstrate the very best practices in retail and consistently deliver top-quality customer experience across the whole car buying journey, from their online adverts to customer communication.
Now in its 14th year, the Auto Trader Retailer Awards celebrate the very best in automotive retailing; those brands that are pushing the standard of all aspects of the industry, including digital excellence, and a commitment to exceptional customer service. In total, 18 award winners were announced across seven categories during the awards ceremony. It was hosted by Auto Trader COO, Catherine Faiers, and sales directors Rebecca Clark and Darren Moon.
The winners of this year’s Auto Trader Retailer Awards were determined by a combination of in depth analysis of millions of data points, independent judging by a panel of experts (from Google and Rightmove, as well as global media agency The Specialist Works, and automotive recruitment specialists Ennis & Co), customer feedback and from the UK’s largest mystery shopping programme among auto retailers.